How do I text customers from my business number in TactStack?
Short answer
Once your number is registered for business texting, the same line that rings also sends and receives texts in a shared inbox. Anyone on the team can reply from a phone or laptop, every message lands on the customer record, and nobody has to hand out a personal cell number.
Before you start
- A business number registered for texting.
- Consent language on your forms and booking pages.
- The team members who should be able to reply.
- Three or four messages you send constantly.
Step by step
- 1
Confirm the number is text-enabled
Registration must be approved, not just submitted, before messages deliver reliably.
Unregistered traffic gets filtered without any error you will see.
- 2
Open the shared inbox to the team
Give office staff and field leads access, and assign threads so two people never answer the same customer.
Shared visibility is what keeps texts from dying in someone's pocket.
- 3
Save your repeat messages as templates
On my way, running late, here is your quote, and here is the booking link. Personalize with the customer's name automatically.
Templates are what make texting fast enough for a busy day.
- 4
Set expectations in the first reply
Tell people your texting hours and that this number reaches the whole team.
Clear hours prevent the feeling that nobody answered.
- 5
Handle consent and opt-outs cleanly
Collect permission on forms and bookings, honor stop requests automatically, and never text a purchased list.
Compliance protects your number's ability to deliver at all.
- 6
Text photos when they save a trip
Ask for a picture of the unit, the panel, or the damage before dispatching a truck.
One photo can turn a wasted visit into a prepared one.
What good looks like
- Customers reach the business on the channel they prefer.
- Every text is on the record, not in someone's phone.
- Field techs communicate without exposing personal numbers.
- Common replies go out in seconds.
Common mistakes
The ways this goes wrong in phones, and what to do instead.
Texting from personal phones›
That history leaves with the employee and no one else can see it.
Do this instead: Route all customer texting through the shared business number and inbox.
Ignoring opt-out requests›
One ignored stop request can jeopardize delivery for your whole number.
Do this instead: Let the platform process opt-outs automatically and never manually re-add someone.
Leaving threads unassigned›
Everyone assumes someone else replied and the customer waits an hour.
Do this instead: Assign each thread to an owner and set an unanswered-message alert.
Frequently asked
5 questions about text from your business numberRelated guides
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